
Operator Console
Customer-facing
Real-time communication console for operators to
manage internal and external calls, transfer using different
transfer modalities, park and steal calls.
User testing and validation using fully functional
clickable prototypes
Close collaboration with product and development
throughout the build
Reduced rtesolution time and improved operator
efficiency

Operator Console
Customer-facing
Real-time communication console for operators to
manage internal and external calls, transfer using different
transfer modalities, park and steal calls.
User testing and validation using fully functional
clickable prototypes
Close collaboration with product and development
throughout the build
Reduced rtesolution time and improved operator
efficiency

Operator Console
Customer-facing
Real-time communication console for operators to
manage internal and external calls, transfer using different
transfer modalities, park and steal calls.
User testing and validation using fully functional
clickable prototypes
Close collaboration with product and development
throughout the build
Reduced rtesolution time and improved operator
efficiency
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